Direct Marketing Business Code

EHM prides itself as an ethical marketing company. Here are the underlying framework for the Guidelines for Ethical Business Practice as detailed herein, and for Guidelines that will be drafted in the future. Thesw Principles provide a general statement to the public of the expectations they can have when dealing with EHM:

  • Is committed to customer satisfaction, good corporate citizenship, and responsible environmental, community and financial stewardship
  • Clearly, honestly, and accurately represents its products, services, terms and conditions
  • Delivers its products and services as represented
  • Communicates in a respectful and courteous manner
  • Responds to inquiries and complaints in a constructive, timely way
  • Maintains appropriate security policies and practices to safeguard information
  • Provides information on its policies about the transfer of personally identifiable information for marketing purposes
  • Honors requests not to have personally identifiable information transferred for marketing purposes
  • Honors requests not to receive future solicitations from its organization
  • Follows the spirit and letter of the law as well as DMA’s Guidelines for Ethical Business Practice