Regarding The Telephone Consumer Protection Act (and Do Not Call List)

Regulatory Summary
The federal Telephone Consumer Protection Act (TCPA) and related FCC regulations shield consumers from
unwanted telemarketing. The TCPA defines telemarketing as the initiation of a telephone call or fax for the
purpose of encouraging the purchase or investment in property, goods or services, which is transmitted to any
prospective customer at a residence. The TCPA governs cold calls, prerecorded sales calls, and the use of autodialers, fax machines and other telemarketing strategies.

The TCPA mandates that telemarketers:
- Maintain a Do Not Call Policy
- Promptly provide a copy of the Policy to requesting consumers
- Only make calls between 8 a.m. and 9 p.m. (local time of the person being called)
- Identify the caller name, company name and caller location
- Maintain and comply with a company “do not call” list derived from the federal “do not call” registry
- Honor a consumer’s request made during a call to place the consumer’s name on the “do not call” list
- Transmit caller ID information
- Not abandon outbound calls

For More Information
To learn more about the TCPA and applicable state laws, you may visit the web site listed below.
FCC web page: http://www.fcc.gov/cgb/consumerfacts/tcpa.html